Data yang disajikan dalam bab ini merupakan hasil dari angket yang telah disebarkan sebanyak 120 eksemplar terhadap 120 rumah. Dari 120 angket yang disebarkan telah dikembalikan sedangkan yang tidak dikembalikan tidak ada. Angket yang disebarkan merupakan angket tertutup. Angket yang penulis sebarkan memuat 8 pertanyaan, yang mana pertanyaan 1-3 untuk mendapatkan data terhadap kepuasan pelanggan, pertanyaan 4-6 untuk mendapatkan data terhadap kredebilitas pegawai, pertanyaan 7 untuk mendapatkan data keamanan di Bandara Udara Sultan Syarif Kasim II dan pertanyaan 8 untuk mendapatkan data tentang informasi waktu penerbangan, dimana setiap pertanyaan berisi 5 option alternatif jawaban.
Selanjutnya di analisa dengan metode kuantitatif persentase dengan menggunakan tabel. Selanjutnya penulis mencari jumlah frekwensi dari setiap jawaban dan mencari nilai persentase. Kemudian dianalisa sesuai dengan permasalahan dan tekhnik analisa yaitu deskriftif kuantitatif. Untuk lebih jelasnya lagi dapat dilihat pada tabel dibawah ini.
Dari tabel dapat diketahui bahwa 73 rumah atau 60,83 % adalah berjenis kelamin laki-laki dan 47 rumah atau 39.17 % adalah berjenis kelamin perempuan. Jadi dapat disimpulkan rumah yang paling banyak menurut jenis kelamin adalah laki – laki.
Dari tabel dapat diketahui bahwa 18 rumah atau 15 % berumur dibawah 20 tahun, 13 rumah atau 10,83 % berumur 21 sampai 25 tahun, 11 rumah atau 9,17% berumur 26 samapai 30 tahun, 27 rumah atau 22,5 % berumur 31 sampai 35 tahun, 16 rumah atau 13,33 % berumur 36 sampai 40 tahun, 22 rumah atau 18,33 % berumur 41 sampai 45 tahun, 6 rumah atau 5 % berumur 46 sampai 50 tahun dan 7 rumah atau 5,83 % berumur diatas 51 tahun. Jadi dapat disimpulkan rumah yang paling banyak dari segi umur adalah berumur 31 sampai 35 tahun.
Tabel dapat diketahui bahwa 32 rumah atau 26,67 % adalah penumpang eksekutif dan 88 rumah atau 73,33 % adalah penumpang ekunomi. Jadi dapat diketahui yang paling banyak adalah tipe penumpang ekonomi:
- Kepuasaan Pelanggan.
- Fasilitas Ruang Tunggu Yang Resperentatif.
- Dan Fasilitas Penunjang Lainnya.
- Sangat Baik Dan Memuaskan.
Dari tabel diatas dapat diketahui bahwa 9 rumah atau 7,5 % menyatakan sangat setuju, 63 rumah atau 52,5 % menyatakan setuju, 42 Rumah atau 35 % menyatakan kurang setuju, 4 rumah atau 3,33 % menyatakan tidak setuju dan 2 rumah atau 1,67 % menyatakan sangat tidak setuju. Maka dapat disimpulkan bahwa alternatif jawaban rumah yang paling banyak adalah setuju dengan persentase 52,5 %.
Dari tabel diatas dapat diketahui bahwa 18 rumah atau 15 % menyatakan sangat setuju, 73 rumah atau 60,83 % menyatakan setuju, 22 Rumah atau 18,33 % menyatakan kurang setuju, 1rumah atau 0,83 % menyatakan tidak setuju dan 6 rumah atau 5 % menyatakan sangat tidak setuju. Jadi dapat disimpulkan bahwa alternatif jawaban rumah yang paling banyak adalah setuju dengan persentase 60,83 %.
Tabel diatas dapat diketahui bahwa 22 rumah atau 18,33 % menyatakan sangat setuju, 85 rumah atau 70,83 % menyatakan setuju, 13 Rumah atau 10,83 % menyatakan kurang setuju, Sedangkan alternatif jawaban tidak setuju dan sangat tidak setuju tidak ada tanggapan dari rumah. Maka dapat disimpulkan bahwa alternatif jawaban rumah yang paling banyak adalah setuju dengan persentase 70,83 %.
Selanjutnya di analisa dengan metode kuantitatif persentase dengan menggunakan tabel. Selanjutnya penulis mencari jumlah frekwensi dari setiap jawaban dan mencari nilai persentase. Kemudian dianalisa sesuai dengan permasalahan dan tekhnik analisa yaitu deskriftif kuantitatif. Untuk lebih jelasnya lagi dapat dilihat pada tabel dibawah ini.
Dari tabel dapat diketahui bahwa 73 rumah atau 60,83 % adalah berjenis kelamin laki-laki dan 47 rumah atau 39.17 % adalah berjenis kelamin perempuan. Jadi dapat disimpulkan rumah yang paling banyak menurut jenis kelamin adalah laki – laki.
Dari tabel dapat diketahui bahwa 18 rumah atau 15 % berumur dibawah 20 tahun, 13 rumah atau 10,83 % berumur 21 sampai 25 tahun, 11 rumah atau 9,17% berumur 26 samapai 30 tahun, 27 rumah atau 22,5 % berumur 31 sampai 35 tahun, 16 rumah atau 13,33 % berumur 36 sampai 40 tahun, 22 rumah atau 18,33 % berumur 41 sampai 45 tahun, 6 rumah atau 5 % berumur 46 sampai 50 tahun dan 7 rumah atau 5,83 % berumur diatas 51 tahun. Jadi dapat disimpulkan rumah yang paling banyak dari segi umur adalah berumur 31 sampai 35 tahun.
Tabel dapat diketahui bahwa 32 rumah atau 26,67 % adalah penumpang eksekutif dan 88 rumah atau 73,33 % adalah penumpang ekunomi. Jadi dapat diketahui yang paling banyak adalah tipe penumpang ekonomi:
- Kepuasaan Pelanggan.
- Fasilitas Ruang Tunggu Yang Resperentatif.
- Dan Fasilitas Penunjang Lainnya.
- Sangat Baik Dan Memuaskan.
Dari tabel diatas dapat diketahui bahwa 9 rumah atau 7,5 % menyatakan sangat setuju, 63 rumah atau 52,5 % menyatakan setuju, 42 Rumah atau 35 % menyatakan kurang setuju, 4 rumah atau 3,33 % menyatakan tidak setuju dan 2 rumah atau 1,67 % menyatakan sangat tidak setuju. Maka dapat disimpulkan bahwa alternatif jawaban rumah yang paling banyak adalah setuju dengan persentase 52,5 %.
Dari tabel diatas dapat diketahui bahwa 18 rumah atau 15 % menyatakan sangat setuju, 73 rumah atau 60,83 % menyatakan setuju, 22 Rumah atau 18,33 % menyatakan kurang setuju, 1rumah atau 0,83 % menyatakan tidak setuju dan 6 rumah atau 5 % menyatakan sangat tidak setuju. Jadi dapat disimpulkan bahwa alternatif jawaban rumah yang paling banyak adalah setuju dengan persentase 60,83 %.
Tabel diatas dapat diketahui bahwa 22 rumah atau 18,33 % menyatakan sangat setuju, 85 rumah atau 70,83 % menyatakan setuju, 13 Rumah atau 10,83 % menyatakan kurang setuju, Sedangkan alternatif jawaban tidak setuju dan sangat tidak setuju tidak ada tanggapan dari rumah. Maka dapat disimpulkan bahwa alternatif jawaban rumah yang paling banyak adalah setuju dengan persentase 70,83 %.
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